Returns & Warranty
Our goal is to provide the highest quality products.
Please utilize our Instructions and FAQ pages to ensure proper use of your Spekular gear.
Should you have an issue with any items purchased, we are happy to help. Please follow the policy and steps below to ensure fast resolution. Please scroll down to see Warranty Information on Spekular products and all Spekular site purchases.Items purchased through an authorized dealer should be returned to the authorized dealer based on their return policy.
If you ordered or received an incorrect item, please email or call our office. Ideally a new item will be ordered and sent to you. When we receive your returned item you will be issued a credit. If an item is sent back for an exchange, please allow 3-5 business days after receipt for the replacement to be processed.
If items were purchased directly from Spekular.com, you can return it, unused, within two weeks for a refund. Refunds will be issued once the product is received by our facility and inspected.
We ask that customers please read all conditions below and make reasonable efforts to comply. All returns are evaluated on a case-by-case basis, and Spekular reserves the right to refuse the return or to charge a restocking fee not less than 15%. Customers must send in an RMA request in order to receive the necessary return document(s). After submitting a request, customers will receive RMA document(s), which must be included with the return items, in order for the return to be valid. If items are sent back to Spekular, without valid RMA document(s), we will not be able to accurately identify the return, and we will not be able to issue a replacement, store credit, or refund for the returned items.
· All returned items must be in new condition, in their original unaltered box and must include all parts including accessories, packing material, warranty cards and manuals.
· Spekular is not responsible for personal data or items left in returned merchandise.
· Spekular is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
If you chose to return your purchase, shipping costs are your responsibility.
Request a Return
To Request a Return, Use the Form Below.
* indicates required field
If you need to cancel an order, please contact Spekular immediately by phone. If the order has already been processed to ship it cannot be canceled. However, you can return the item for a refund. See Return policy.
Damaged / Missing Items Upon Delivery
Damaged in delivery: If you’ve found damage to the package or product, please keep the original shipping carton and contact us within 48 hours so we can issue a damage claim with the carrier. Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit. If the merchandise is damaged, please make the notation on the delivery manifest, and have the person delivering the merchandise sign as well.
Missing items: All missing items claim must be reported within 48 hours of delivery. Contact us to report a missing item from your shipment.
Duties and Taxes
International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Brokerage fees or custom clearance charges may be imposed by the carrier. These charges must be paid by the recipient. We have no control over these charges and cannot predict what they may be. In the event a shipment is refused and returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.
Spekular stands behind all of our products. We’re committed to building our products with only the highest quality materials. All products are covered by one of the following warranties.
1 Year Limited Warranty
Spekular warrants all products covered under the 1-Year Limited Warranty shall be free from defects in material and workmanship and are covered for 1 year from date of purhcase. Wear and tear are not covered under our warranty policy.
Limited 30 Day Warranty
Spekular warrants all products covered under the 30-day warranty shall be free from defects in material and workmanship and are covered under a limited 30-day warranty. Wear and tear are not covered under our warranty policy.
TERMS OF WARRANTY
Spekular warrants its products to be free from defects in workmanship and materials for the defined period above from the date of purchase. If the products are determined by Spekular to be defective or fail to meet minimum published specifications, they will be replaced free of charge at Spekular’s sole discretion. Except for replacement, Spekular will not be held responsible for any direct, indirect incidental, consequential cost or damage. Wear and tear is not covered. Should there be a warranty claim, customers may be asked to produce proof of purchase with the returned merchandise; therefore, it is recommended that the buyer keep their receipt. Customer is responsible for shipping costs. This limited warranty is to be interpreted under the laws of the State of Arizona, U.S.A. All warranty items may require a proof of purchase and/or itemized receipt for exchange. If any defects are identified, products may be exchanged for the exact same new product by contacting email@example.com within the specified warranty period. As the original owner, customers can be sure we have you covered. If you have not yet registered your product, please fill out our product registration form. If you have any problems contact us at firstname.lastname@example.org
The Spekular team is here to help you. Please check out our frequently asked questions and feel free to contact us:
· Call us at +1 877-655-8084
· Email us at email@example.com